Verification & Compliance FAQ

Question 1

What is the 4-layer verification system?

Accepted Answer

VerifiedCrew uses four independent verification layers: identity verification (biometric ID check), background screening (criminal and sanctions checks), AI document validation (detecting forgeries and inconsistencies), and source verification (confirming credentials directly with issuing authorities).

Question 2

How long does verification take?

Accepted Answer

Identity and document validation complete in minutes. Background screening typically takes 1 to 3 business days. Source verification with issuing authorities varies by country and institution, usually 2 to 5 business days.

Question 3

What happens if a credential fails verification?

Accepted Answer

The credential is flagged with a detailed explanation of what failed and why. The crew member is notified and can provide additional documentation or contact the issuing authority to resolve discrepancies. Nothing is shared with employers until the issue is resolved.

Question 4

How does AI document validation work?

Accepted Answer

Our AI analyzes uploaded documents for formatting consistency, security features, data integrity, and cross-references information against known certificate templates from maritime training institutions worldwide. It detects alterations, expired formats, and data mismatches.

Question 5

Do credentials need to be re-verified?

Accepted Answer

Yes. Maritime credentials expire and require periodic renewal. VerifiedCrew tracks expiry dates and triggers re-verification automatically. The platform alerts both the crew member and their employer well in advance of any expiration.

Verification & Compliance

What is the 4-layer verification system?

How long does verification take?

What happens if a credential fails verification?

How does AI document validation work?

Do credentials need to be re-verified?

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