Who we are
VerifiedCrew is a US verification company serving UK and international seafarers. Seafarers use VerifiedCrew to show employers that their certificates are genuine. When a seafarer asks us to check a certificate at source, we ask the office that issued it to confirm it.
VerifiedCrew is operated by Verified Crew Technologies LLC, 1621 Central Ave, Cheyenne, WY 82001, USA.
Why we ask your office
STCW Regulation I/2, paragraphs 14 to 16, as amended in 2010, asks each administration to keep a register of the certificates it issues and to make their status available, by electronic means, to companies that ask to verify a certificate a seafarer has produced. EU Directive 2008/106/EC asks the same of EU administrations, in English. We write to the verification contact your administration publishes, for example in the list of contacts the IMO keeps.
The seafarer’s consent, and what we share
Every request rests on the seafarer’s signed consent. It names the office that issued the certificate and the details we may share, and each request names the version of the consent they agreed to.
We share only the seafarer’s name, date of birth, document type, certificate number, dates and issuing country. We never send a copy of the certificate.
How requests arrive
- At most one email a day to your verification contact, saying how many requests are waiting, with one secure link.
- No seafarer details are ever in the email. They are on the secure page, reached through a link sent only to that address.
- You answer on that page, with no account: issued and correct; issued with a correction; not issued by your office; no record found; or this is the wrong contact. You can answer several requests at once, or reply to the email instead.
If your office has an online checker or an API, tell us on the page and we will use it instead of email.
Free for your office
There is no charge to your office for receiving or answering our requests.
How to check a request is from us
Every email we send carries a reference code. Without using the email’s links, go to https://app.release-staging.verifiedcrew.com/verify/reference yourself and look up the reference. To reach us, use the contact page on this site, not the links or the reply address in an email.
What we record
We record the time of every request we send and every answer your office gives, in a tamper-evident record. When the secure page is opened or answered, we record the IP address and the browser it came from. How we use and keep this is in our privacy policy’s section for the people we ask.
How to stop
Every email ends with a link that stops our verification requests to that address. You can also answer “We do not answer verification requests” on the secure page, or tell us through the contact page. Either way, we stop.